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Available courses

PB University’s Customer Service Training is designed to equip our employees with the skills needed to deliver exceptional service, ensuring that every customer enjoys a warm and satisfying experience at Pinecrest Bakery.

Through this course, participants will learn:
 Effective communication skills to interact with customers in a friendly and professional manner.
 Problem-solving techniques to handle complaints and requests quickly and empathetically.
 Time management and organization to provide efficient service in a fast-paced environment.
 Menu and product knowledge to answer questions and make appropriate recommendations.
 Handling transactions, payments, platforms, and POS systems for a smooth and secure purchasing process.
 Strategies to create a positive experience that fosters customer loyalty and satisfaction.

Upon completing this training, employees will be fully prepared to represent the warmth and quality of Pinecrest Bakery, delivering exceptional service that reflects our passion for baking and our deep connection with the community.

PB University’s Sandwich Preparation Training at PB University is designed to train our employees in the art of crafting high-quality sandwiches, following the standards and recipes of Pinecrest Bakery. Through this training, participants will learn the essential techniques needed to prepare sandwiches efficiently while ensuring great taste, presentation, and consistency in every product.

Through this course, participants will learn:
Assembly and presentation techniques to prepare sandwiches quickly and attractively.
Ingredient selection and handling to ensure freshness and quality in every preparation.
Proper use of kitchen equipment and tools such as grills, knives, and packaging.
Time management and kitchen organization to optimize production without compromising quality.
Food hygiene and safety protocols to maintain a safe and clean working environment.
Fast-service strategies to efficiently deliver ready-to-serve products while ensuring customer satisfaction.

Upon completing this training, employees will be fully prepared to work in the kitchen with confidence, ensuring that every sandwich served reflects the quality and traditional flavors of Pinecrest Bakery.

The Oven Training at PB University is designed to train our employees in the proper use of ovens and essential baking techniques, ensuring that every product maintains the quality and traditional flavor of Pinecrest Bakery. Through this training, participants will learn how to operate ovens safely and efficiently, optimizing baking times and ensuring consistency in every preparation.

Through this course, participants will learn:
Oven use and settings based on the type of product (pastelitos, croquettes, bread, and more).
Baking times and temperatures to achieve the perfect texture and golden finish.
Oven handling and maintenance for safe and efficient operation.
Baking and preheating techniques to optimize production.
Quality control to ensure that every product meets Pinecrest Bakery’s standards.
Safety and hygiene protocols for handling trays and hot products.

Upon completing this training, employees will be fully prepared to operate ovens with confidence, ensuring that every baked product reflects the quality and tradition of Pinecrest Bakery.

PB University’s Food Safety & Hygiene Training is designed to equip our employees with the knowledge and best practices necessary to maintain the highest standards of cleanliness, food handling, and safety. This course ensures that every item served at Pinecrest Bakery meets strict health regulations, providing a safe and high-quality experience for our customers.

Through this course, participants will learn:
Proper Hand Hygiene and Personal Cleanliness – Understanding the importance of handwashing, wearing protective gear, and maintaining personal hygiene to prevent contamination.
Safe Food Handling Practices – Techniques for receiving, storing, preparing, and serving food in compliance with health and safety standards.
Temperature Control and Food Storage – Learning the correct temperatures for storing perishable and non-perishable items to prevent foodborne illnesses.
Preventing Cross-Contamination – Understanding how to separate raw and cooked foods, clean surfaces properly, and use utensils correctly to avoid contamination.
Allergen Awareness and Labeling – Identifying common food allergens, preventing cross-contact, and properly labeling products for customer safety.
Cleaning and Sanitization Procedures – Best practices for maintaining a clean work environment, including sanitizing equipment, utensils, and surfaces to meet regulatory requirements.
Health and Safety Regulations Compliance – Overview of local and federal food safety regulations, ensuring that all employees adhere to industry guidelines and Pinecrest Bakery’s quality standards.

Upon completing this training, employees will be fully prepared to uphold the highest standards of food safety, ensuring that every customer enjoys fresh, high-quality, and safe products. This commitment to cleanliness and hygiene reflects Pinecrest Bakery’s dedication to excellence, customer well-being, and community trust.

The Delivery Training at PB University is designed to train our employees in proper delivery operations for each store, ensuring that all goods arrive at their destination with the required quality. Through this training, participants will learn how to operate delivery trucks safely and efficiently, optimizing delivery times and serving as a key link between the warehouse and the stores.

Through this course, participants will learn:
Truck operation and configuration.
Names and composition of transported products.
Product handling protocols.
Delivery and receipt documentation.
Truck maintenance and care.

Upon completing this training, employees will be fully prepared to operate delivery trucks with confidence, ensuring that every transported product arrives at its destination with the quality and tradition of Pinecrest Bakery.