
PB University’s Customer Service Training is designed to equip our employees with the skills needed to deliver exceptional service, ensuring that every customer enjoys a warm and satisfying experience at Pinecrest Bakery.
Through this course, participants will learn:
✅ Effective communication skills to interact with customers in a friendly and professional manner.
✅ Problem-solving techniques to handle complaints and requests quickly and empathetically.
✅ Time management and organization to provide efficient service in a fast-paced environment.
✅ Menu and product knowledge to answer questions and make appropriate recommendations.
✅ Handling transactions, payments, platforms, and POS systems for a smooth and secure purchasing process.
✅ Strategies to create a positive experience that fosters customer loyalty and satisfaction.
Upon completing this training, employees will be fully prepared to represent the warmth and quality of Pinecrest Bakery, delivering exceptional service that reflects our passion for baking and our deep connection with the community.